July 9, 2001 There is a problem under Windows NT and Windows 2000 with the scanner driver when it requires some memory. A message that it cannot fix memory is displayed. This is caused by a user not having some special privileges that is normally available only to the administrator. The new memory management scheme for large memory handling has introduced this requirement. Altough the fix is technically the same for both NT 4 and Windows 2000, the process is slightly different. User privileges must be set manually by the system administrator. Here is how to adjust the user privileges for each platform: Windows 2000 Logon as Administrator Follow this tree: Control Panel Administrative Tools Local Security Policy Local Policies User Rights Assignments Double Click on : Increase Scheduling priority Click Add: add groups or user that have the rights to use the scanner. click OK exit Effective Settings will be correct on next Logon or reboot. Windows NT Logon as Administrator From the start menu, Open User Manager On the top menu, click Policies, User Rights in the User Rights Policy Window, click the "Show advanced user rights" control In the Right Control ( top control ) click and highlight "increase scheduling priority" Click the ADD button choose the names of the groups or user you want to give the right to. Click Ok. Exit Logon as a user and use the scanner.